Indian Prairie School District 204IPSD 204IPSD 204

StudentVUE/ParentVUE Connectivity and Fixes

Reported by 204-enews@ipsd.org on 9/28/20

Technology Services received feedback from District families, as well as our staff about slowness and connectivity issues to StudentVUE/ParentVUE on Monday, September 28, 2020. We had several meetings this morning and afternoon with Edupoint administration and key team members to identify the root cause of the issue and to fix the issue.

From these discussions, tonight Edupoint is increasing the resources available to support our environment successfully. For students that were experiencing issues seeing their classes on their home page, this was directly related to limited resources available. Again, Edupoint is resolving this issue tonight by adding additional resources.

Please know that on behalf of Technology Services, I appreciate your feedback and the opportunity to resolve these issues in working with Edupoint.

Adam Smeets
Chief Technology Officer

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